After completing your purchase at auralyo.com, open the Auralyo app and sign in with the same email address you used during checkout. Your subscription will be recognised automatically and the full session library will unlock within a few seconds. If it does not unlock immediately, try signing out and back in.
Try the following steps in order:
1. Sign out of the app and sign back in with your purchase email.
2. Force-quit the app and reopen it.
3. Check that your device has an active internet connection.
4. If none of the above work, email us at support@auralyo.com with your purchase confirmation and we will resolve it manually within 24 hours.
Install the Auralyo app on your new device and sign in using the same email address you used when you subscribed. Your subscription is linked to your account, not your device — it will restore automatically upon sign-in.
Yes. Your Auralyo subscription is tied to your account and can be used across devices. Simply sign in with your account email on each device.
You can cancel at any time through your app account settings or by emailing support@auralyo.com. After cancellation, your access continues until the end of the current billing period. For full details, see our Subscription & Cancellation Policy.Can I get a refund?
Refund eligibility depends on your payment method and purchase circumstances. Please review our Subscription & Cancellation Policy for full details, or contact us at support@auralyo.com and we will review your request.
Contact us at support@auralyo.com within 14 days of the charge with your purchase email and order details. We will review and respond within 48 hours.
Auralyo works with any headphones or earbuds. For the best experience we recommend over-ear or in-ear headphones with passive noise isolation — this helps Auralyo's structured audio do its job by reducing environmental distractions. Noise-cancelling headphones work well too.
An internet connection is required for your initial sign-in and to verify your subscription. Some session content may require a connection to stream. Offline mode is on our product roadmap.
Check that your device volume is not muted and that Auralyo is not restricted by your device's Do Not Disturb or Focus settings. Force-quit the app and reopen it. If the issue persists, email support@auralyo.com with your device model and iOS version.
To request account deletion and removal of your personal data, email support@auralyo.comwith the subject line "Account Deletion Request" from your registered email address. We will process your request within 30 days in accordance with our Privacy Policy.
