Effective Date: March 23, 2026 | Last Updated: March 23, 2026
IMPORTANT: Your subscription renews automatically. To avoid a renewal charge, cancel at least 24 hours before your current billing period ends. Deleting the Auralyo app does NOT cancel your subscription. See Section III for cancellation instructions.
Auralyo is operated and billed exclusively by GoShapers L.L.C-FZ (UAE). Available plans with introductory pricing (~60% off standard renewal rate):
Your first billing period is charged at the introductory rate displayed at purchase. Subsequent periods renew at the standard renewal rate above, unless you cancel before the renewal date.
2.1 Web Purchases — All Users
All web purchases are processed by GoShapers L.L.C-FZ (Dubai, UAE) via one of our authorised payment processors — Stripe, Inc., Paddle.com Market Limited (“Paddle”), or PayPal (Europe) S.àr.l. et Cie, S.C.A. (“PayPal”) — depending on your location and the payment method selected at checkout. By authorising payment, you authorise GoShapers L.L.C-FZ (or Paddle, where Paddle acts as merchant of record) to charge your selected payment method automatically at each renewal period until you cancel. Where Paddle acts as merchant of record, the Paddle Buyer Terms (paddle.com/legal/buyer-terms) apply to your transaction in addition to this Policy.
2.2 In-App Purchases (Apple App Store)
If you subscribe through the Apple App Store, all billing is managed exclusively by Apple. To cancel, go to Settings > [Your Name] > Subscriptions on your Apple device. We cannot process refunds or cancellations for App Store subscriptions.
2.3 In-App Purchases (Google Play)
If you subscribe through Google Play, all billing is managed exclusively by Google. To cancel, go to the Google Play app > Subscriptions > Auralyo. We cannot process refunds or cancellations for Google Play subscriptions.
2.4 Billing Discrepancies
If you believe you have been charged incorrectly, contact support@auralyo.com within 60 days. Include your account email, charge amount, and date. We will investigate and respond within 10 business days.
3.1 How to Cancel
You may cancel your subscription at any time using any of the following methods:
• In-app: Profile > Account Settings > Subscription > Cancel Subscription
• Email: support@auralyo.com with subject "Cancel Subscription" — processed within 24 business hours
• App Store: Settings > [Your Name] > Subscriptions > Auralyo > Cancel (iOS subscribers)
• Google Play: Google Play app > Subscriptions > Auralyo > Cancel (Android subscribers)
Deleting the Auralyo app does NOT cancel your subscription. You must use one of the methods above.
3.2 Effect of Cancellation
Access to premium features continues until the end of your current paid billing period. No partial refunds are issued for unused time within a current billing period, except as set out in Section IV.
3.3 Cancellation Timing
To avoid a renewal charge, cancel at least 24 hours before your renewal date. Cancellations processed after a renewal charge has applied take effect at the end of the newly charged period.
4.1 30-Day Satisfaction Guarantee (Web Purchases Only)
If within the first 30 days from your initial web purchase you have completed at least 5 focus sessions and found no meaningful benefit, you may request a full refund by emailing support@auralyo.com with: (a) subject "Refund Request"; (b) your account email and purchase date; (c) confirmation you completed at least 5 sessions. Eligible refunds are processed within 15 business days. Applies once per account; does not apply to renewal periods.
4.2 App Store and Google Play Purchases
Refunds for App Store purchases are handled exclusively by Apple. Refunds for Google Play purchases are handled exclusively by Google.
4.3 EU and UK Right of Withdrawal
EU and UK residents who have not commenced any audio session retain the right to withdraw from their purchase within 14 days under EU Consumer Rights Directive (2011/83/EU). Once you start your first audio session, the right of withdrawal is lost as the digital service has commenced. Contact support@auralyo.com before commencing any session to exercise this right.
4.4 California and Connecticut Residents
If you reside in California or Connecticut, you may cancel a web purchase and receive a full refund before midnight of the third business day following the purchase date, regardless of whether you have used the Service.
We may offer free trial periods at our discretion. Terms will be displayed before you provide payment information. If you do not cancel before the trial ends, your subscription will begin automatically and your payment method will be charged. We do not guarantee reminders before a trial expires.
We may change subscription prices at any time. Where required by law, we will notify you before changes take effect. Continued use after a price change takes effect constitutes acceptance.